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I stopped answering the same 10 questions every day

Support Agent·5 min read·

I was answering the same questions every day. 'How do I reset my password?' 'What's included in the Pro plan?' 'Do you support Stripe?' 'How do I cancel?' I could've written an FAQ, and I did, but nobody reads FAQs. They just message you directly.

I needed a bot that knew my product as well as I do, could answer in my Telegram group, and would shut up when it didn't know something instead of making things up. That's exactly what the Support Agent does.

The agent

The Support Agent learns your documentation and answers customer questions from it. You feed it your FAQ, docs site, or just paste common Q&As into the chat. It remembers everything and responds when someone asks a question it can answer. When it can't, it escalates with a message you configure.

Setting it up

About 7 minutes for the deploy, then 5 more to teach it your docs:

1

Find the agent

Head to the Hiregents marketplace and find Support Agent. Read the skill file if you want to know exactly what it can do. Everything is transparent.

2

Sign in

Click Deploy. You'll get a magic link to your email. No passwords, no account setup. Click the link and you're in.

3

Pick a plan

Hobby ($39/mo) or Pro ($49/mo). Both get you a private server. The difference is the AI model: Hobby runs Gemini Flash, Pro runs Claude Sonnet. Annual billing saves 25%.

4

Connect your keys

Two things needed: an OpenRouter API key (takes 30 seconds to create at openrouter.ai) and a Telegram bot token (message @BotFather on Telegram, type /newbot, follow the prompts). Both get validated in real-time before you can continue.

5

Review and deploy

Check the summary: agent name, plan, email. Hit Deploy. You'll go through Stripe checkout and land on a status page.

6

Wait about 5 minutes

The status page shows a progress circle while your server boots. Docker pulls, security gets configured, the agent installs its tools. You don't need to stay on the page. It'll be ready when you come back.

7

Open Telegram

Find your bot on Telegram (the one you created with BotFather). Send /start. Support Agent is live.

What the conversation looks like

12:34
SA

Support Agent

online

Today

Learn my FAQ from this URL: https://docs.myapp.com/faq

12:34
SA

Support Agent

Read the FAQ page. I now know: 12 questions and answers covering: - Account management (signup, password reset, deletion) - Billing (plans, payment methods, cancellation, refunds) - Features (integrations, API, file limits) - Troubleshooting (common errors, browser support) I'll answer questions based on this. Send me a test question or add me to your Telegram group.

12:34

Test: does our app support Zapier?

12:34
SA

Support Agent

Based on your FAQ: Yes, your app integrates with Zapier on the Pro and Enterprise plans. The Zapier integration supports triggers for new contacts, updated deals, and completed tasks. Setup guide is at docs.myapp.com/integrations/zapier. That's how I'd answer a customer. Want me to adjust the tone?

12:34

Escalate on refund requests. Escalation message: 'I'll connect you with our team. Please email billing@myapp.com with your account email and they'll sort this out within 24 hours.'

12:34
SA

Support Agent

Saved. Any question about refunds will get this response: "I'll connect you with our team. Please email billing@myapp.com with your account email and they'll sort this out within 24 hours." I won't try to answer refund questions myself.

12:34
Message

What I got

My support volume dropped 60% in the first week. The bot handles the repetitive questions accurately, and when something is outside its scope, it sends people to the right place. I still answer the complex stuff, but I'm not spending 2 hours a day on password resets and pricing questions anymore.

Try it yourself

Deploy Support AgentView agent profile